Spa Parts Online is an Upfront Merchant on TheFind. Click for info.




Return to Help Index
My Account
How do I create an account?
  1) Click the "My Account / Order Status" link at the top right side of our site.
2) Enter your email address.
3) Select "I am a new customer".

Then simply follow the prompts to complete setting up your account. Your information is NEVER sold to any other company and is kept completely private. Please view our Privacy Policy for more information.
How do I edit my account information?
  Click the "My Account / Order Status" link at the top right hand side of our site to edit your account information.
How much is my shipping?
 
*** Standard Shipping Policy ***
Standard Ground 3-Day Express Service * 2-Day * Overnight *
Your order is
less than $99
$8.00 $16.00 * $28.00 $35.50
Your order is
$99 or more
Free $8.00
FREE Up Grade!
$20.00 $27.50

  • For 1, 2, and 3-Day Express Service the following exclusions apply. Spa Parts Online is not responsible for shipping delays outside our control (i.e.: natural disasters, carrier related issues). Excludes oversized or hazardous orders. Excludes Alaska and Hawaii, Puerto Rico, US Territories, and international orders.
  • Orders with hazardous or oversized items will ship ground only.
  • Orders over $99 requesting Overnight shipping on Friday for Saturday delivery will be charged an additional $15.00.
  • AK and HI orders excluded. (Sorry guys you have beautiful states but cost bit more to ship there.)

  • FOR ORDERS OF $99 OR MORE:

    Orders over $99.00 will receive free ground shipping free 3 day express delivery. This is a residential delivery service, with deliveries Monday through Friday from 9:00am to 8:00pm. Please note: There are occasions when standard ground will allow a package to arrive earlier then express (i.e: A saturday delivery, delivery zone issue) in these cases we may elect to send the package standard ground, we will never do this if it is going to take more then the three days to arrive.

    You may choose expedited shipping for orders over $99. For 2-Day delivery the cost is an additional $15, and for next-day delivery the cost is an additional $25. Hazardous materials must be shipped via ground shipping. Unfortunately, no exceptions may be made.

    FOR ORDERS UNDER $99:


    Orders under $99 will be charged an $8 shipping fee. These orders are shipped via ground service.

    You may choose expedited shipping for orders under $99. For 2-Day delivery the cost is an additional $15 ($23 total), and for next-day delivery the cost is an additional $25 ($33 total). Hazardous materials must be shipped via ground shipping. Unfortunately, no exceptions may be made.

    Back-Ordered Items:

    For orders containing items on back-orde, rare but can occurr, Spa Parts Online will hold the order until all items are in stock. Once all items are in stock, Spa Parts Online will ship the complete order. Customers may request that in-stock items be shipped as soon as possible, with back-ordered items shipped when available. For orders split into separate shipments, the back-ordered items will ship by Ground once they are in stock. In all case we will notify you immediately of any back-ordered item.

    ALASKA
    :

    All orders shipping to Alaska will be charged a $30 shipping fee regardless of order value. These orders will be shipped via 2-Day delivery service. Any items that are oversize** will incur an additional fee of $10 per oversize item and the whole order will ship Standard Ground (5-7 business days). Hazardous materials must be shipped via ground shipping. Unfortunately, no exceptions will be made.

    HAWAII
    :

    All orders shipping to Hawaii will be charged a $20 shipping fee regardless of order value. These orders will be shipped via 2-Day delivery service. Any items that are oversize** will incur an additional fee of $10 per oversize item and the whole order will ship Standard Ground (5-7 business days). Hazardous materials must be shipped via ground shipping. Unfortunately, no exceptions will be made.

    ** Oversize items are clearly marked on product detail pages

    Please note:
    Special shipping offers do not apply to Alaska or Hawaii APO/FPO
    APO/FPO – Spa Parts Online ships to military customers using USPS actual shipping cost will charged (we will notify you prior to shipping)

    Spa Parts Online ships packages to all 50 United States for orders outside the States please email us for a shipping quote.

    I forgot my password.
      Click the "My Account / Order Status" link at the top right hand side of our site. Under the login box you'll see a link that says "Forgot your password? Click here". That link will send an email to you with your password.
    How do I return my product?
      Please click here for more information on returning an item.
    I received the wrong product.
      If you feel that you have received the wrong product, please contact customer service within 72 hours of receiving the product.
    What is your return policy?
      Please see our Terms & Conditions for complete details regarding our return policy.
    When will my order ship?
      Please see each individual item page for more information on the availability of each item. Also, after placing your order, you may click the "My Account / Order Status" link at the top right hand side of our site to track the status of your order. You will receive a shipment confirmation when your order has shipped and tracking information within 24-48 hours of shipment.